Managed IT Services for Quebec Businesses
We take charge of your IT so you can focus on your business.
Your technology should help your business move forward — not create more work, interruptions or uncertainty or slow you down.
Present manages the day-to-day operation, support, security and continuous improvement of your IT environment, giving you fewer disruptions, stronger security, predictable support and a clear technology roadmap.
Whether you need a complete outsourced IT department or additional expertise alongside your internal team, we take charge of keeping your technology running smoothly, securely and reliably.
IT Shouldn't Be Another Job on Your To-Do List
When IT isn’t properly managed, the symptoms show up everywhere.
Employees lose time dealing with recurring issues. Security updates get postponed. Backups aren’t verified. Technology decisions are made reactively. Vendors point fingers when something goes wrong. And management spends far too much time worrying about IT.
Present takes that responsibility off your shoulders.
We manage your technology proactively, identify problems before they become disruptions and give you a clear plan for what comes next.
The result?
For most clients, within 90 days, IT is no longer a daily concern.
6–10 hours recovered each week
Time previously lost to IT management and interruptions.
90% of issues resolved before impact
Problems are addressed before they disrupt the business.
One Team Taking Responsibility for Your IT
IT Strategy:
- Long term technology vision to support your business goals
- Virtual CIO – your point of contact that acts as your advisor and visionary
- Infrastructure audit- identification of risks with severity and action plan
- Management console and reports giving you visibility into your infrastructure
- Technology Watch
IT Proactivity:
- Network Operations Center (NOC) that provides 24×7 monitoring of your IT infrastructure
- Management of backups
- Network and system security management
- Proactive IT management based on best practices
- Optimal management of physical, virtual and / or cloud resources (installation of updates and patches)
IT Support:
- User Support Center 24×7
- Speak directly to a technician – 13 seconds average response time
- Ticket Customer satisfaction rating of over 95%
- Management of hardware and software assets and maintenance contracts
Our 90-Day Performance Guarantee
We’re confident enough in our approach to put accountability behind it.
Within the first 90 days, our objective is to give you:
More control.
Simpler technology decisions.
Fewer interruptions.
Improved visibility.
Stronger security.
Less IT-related mental load.
If you’re not seeing the agreed-upon benefits after 90 days, we’ll continue working at our expense until you do.
Our Service Plans
Present provides an assortment of service plans to meet the varying needs of our clients, based on their size, industry and business goals. Of course, we can also customize a plan if none of the ones below fit your needs.
All of our packages focus on delivering an exceptional level of service; one that is quick, reliable and giving you the best of our experts.
Our plans are detailed so there are no surprises. We document all processes so our service is consistent and efficient. We pride ourselves on our organization and professionalism.
GOLD PLAN – Fully Managed services for the companies that want to completely eliminate IT worries and surprises. You can focus on your business while we take care of your IT.
Our Gold package covers everything needed to keep your systems fully operational. Quick and exceptional service at a price affordable for an SMB.
SILVER PLAN – One step down from the Fully Managed services for companies that would like to integrate our team into their own.
The silver package is designed to blend the skills and experience of our service team with your existing IT resources to provide a full technology solution for your business.
MONITORING & ESCALATION PLAN– This package is for enterprises who want a comprehensive and effective monitoring solution for their servers, network and workstations but have the IT support internally for everything else.
Click here to see what the Monitoring & Escalation plan includes.
USER SUPPORT PLAN – This package focuses on making sure your users are operational, satisfied and secure. While it includes the monitoring of servers and the network, the core services are linked to the monitoring and management of user devices.
As well, through remote access, help desk ticket support, and phone support, our team is able to ensure your users issues are quickly resolved.
SECURE INFRASTRUCTURE PLAN – This package focuses on services to keep your infrastructure secure and resilient. While it includes the monitoring of workstations and the network, our emphasis is on maximizing your productivity by detecting and preventing problems in your infrastructure before they occur.
Click here to see what the Secure Infrastructure plan includes.
POWER (AS400) PLAN– Present can completely manage your Power environment to ensure your mission-critical systems and applications remain operational. Many enterprises struggle with a lack of in-house Power systems expertise or else it makes more financial sense to outsource this specific skill set. An IBM Gold partner with over 20 years of experience on the Power (AS400) platform, our highly certified team of experts can ensure the reliability of your system and allow your team to focus on more valuable and innovation business initiatives.
Watch our comical videos “If only IT were this simple”. With Present IT managed services, it can be!
Can you relate to this? #SaidNooneInITever
Managed IT Case Studies
Why Quebec Businesses Choose Present
Case Study: Removing the pain in the neck of daily backups
Case study: Experts by your side, when you need them
