Industry: Retail
Situation:
- The company was already working with an MSP but there were delays resolving tickets.
- Employees were waiting for problems to be resolved which resulted in delays in production, in producing critical decision-making data and other impacts to the business.
- Dissatisfaction and stress of the employees because the service was slow.
Solution:
- Present’s Gold plan for managed services.
Benefits:
- Increased productivity of users as tickets were resolved much quicker.
- Better decision making as information was available on time.
- Happy employees: a client satisfaction rating of 95.6 after 3 months of service.