Industry: Retail


  • The company was already working with an MSP but there were delays resolving tickets. 
  • Employees were waiting for problems to be resolved which resulted in delays in production, in producing critical decision-making data and other impacts to the business.
  • Dissatisfaction and stress of the employees because the service was slow.


  • Present’s Gold plan for managed services.


  • Increased productivity of users as tickets were resolved much quicker.
  • Better decision making as information was available on time.
  • Happy employees: a client satisfaction rating of 95.6 after 3 months of service.

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