Our unique client experience
At Present, when we say that the client is king, we mean it. For real! You see, our corporate culture relies for the most part on customer service quality. We strive for excellence and nothing less. From the first phone call until the very end of the project and even beyond, you will receive impeccable service. Guaranteed!
As such, to find out our clients’ rate of satisfaction, we survey them on each project. The result? A satisfaction rate of 96.7%, meaning that almost every project surveyed is a 10/10 : objectives and expectations are met, the client’s experience is great and the project as a whole is a success.
"For the past two years, the Present team has been working efficiently and punctually to identify our IT problems and to offer us customized, scalable solutions, 24 hours a day, 7 days a week. Present is made up of patient and passionate experts who know how to take charge of large projects. Their know-how shows that their priority is the total satisfaction of their clients. In addition to their great professionalism, their respect towards our employees is undeniable. Their ability to clearly communicate the process of their interventions is highly appreciated. It is for these reasons that I would gladly recommend Present to companies looking for IT Managed Services. "Industry: Construction
"I just wanted to let you know that the Power9 migration project went extremely well, and Present was outstanding as always. Your resources are professional and extremely capable, and their assistance and input made the whole process go smoothly. Kudos to the entire Present team!" Industry: Retail
"The work of the Present team was very professional throughout the migration and they were always available for my questions. I would recommend your company to anyone."
"What I appreciate most about Present is their agility, ability to respond quickly to needs, and they are always in solution mode." Industry: Education
Since the beginning of our business relationship with Present's managed services team in October 2016, we have benefited from efficient and fast service in all circumstances. In addition, a resource is always available to respond to the service calls that we place. We especially appreciate the proactivity and the dynamism of the team in place. Industry: Construction
“Everyone we have dealt with has been extremely professional and customer service focused. Responses to phone calls or emails has always been prompt and the resources are extremely knowledgeable and flexible.” Industry: Retail
“What I appreciated the most about working with your consultants was their agility, knowledge, flexibility and results!” Industry: Financial
"What I appreciate most about the work done by your consultants is their flexibility and availability." Industry: Aerospace
"The human touch of people we interact with; salesperson, technical support etc. is highly appreciated." Industry: Agriculture
"The Present Group has been an effective partner in our IT infrastructure renewal project. They managed this project very professionally and supported us after the "Go-Live" to minimize the impact on our users." Industry: Distribution
Present : IT Solutions & Services