Technical Support Technician – Level 2

JOB TITLE: Technical Support Technician – Level 2

 

Job Description

As part of its managed services offering, Present manages the operations of its clients’ IT infrastructure. As this practice is growing significantly, Present wishes to hire a level 2 technical support technician.

 

The work will be done mainly remotely, within a very dynamic technical support team.

 

Your Role

  • Respond to customer technical support requests.
  • Diagnosis, correct and/or support the client in solving his problem.
  • Qualify incidents and escalate or reassign, if necessary, to the right people and / or the right departments.
  • Follow up on tickets to ensure they are completed quickly.
  • Participate in the optimization of processes.
  • Keep up to date on different technologies through training.
  • Be available on call evenings and weekends, on rotation with other team members.

 

Required profile

  1. Operating knowledge of various components of an IT environment, in particular;
  • Networking
  • Virtualization (VMware, Hyper-V)
  • Windows and Linux operating systems
  • Active Directory
  • Workstations (Windows / Mac)
  • Mobile devices (iOS / Android)
  • Office 365
  1. Excellent communicator
  2. Self-taught
  3. Resourcefulness and sense of initiative
  4. Ability to manage multiple priorities
  5. High degree of autonomy, rigor and integrity
  6. Fluency in French and English
  7. Experience in a technical support role minimum one year

 

If you are looking to grow and develop to your full potential in a dynamic environment, with an exceptional corporate culture where collaboration and teamwork are at the heart of success, we have a position for you!

 

Types: Full Time
Locations: Montreal

Apply for this position

Allowed Type(s): .pdf