Level 2 IT Support Technician

*100% work from home environment!

*4-day week!

*A dynamic and tight-knit team


Job Description

As part of its managed services offering, Present manages the operations of its clients’ IT infrastructure. As this practice is growing significantly, Present wishes to hire a level 2 technical support technician.

The work will be done mainly remotely, within a very dynamic technical support team.


Your Role

  • Respond to customer technical support requests.
  • Diagnosis, correct and/or support the client in solving his problem.
  • Qualify incidents and escalate or reassign, if necessary, to the right people and / or the right departments.
  • Follow up on tickets to ensure they are completed quickly.
  • Participate in the optimization of processes.
  • Keep up to date on different technologies through training.
  • Be available on call evenings and weekends, on rotation with other team members.


Required profile

  • Operating knowledge of various components of an IT environment, in particular;
    • Networking
    • Virtualization (VMware, Hyper-V)
    • Windows and Linux operating systems
    • Active Directory
    • Workstations (Windows / Mac)
    • Mobile devices (iOS / Android)
    • Office 365
  • Excellent communicator
  • Self-taught
  • Resourcefulness and sense of initiative
  • Ability to manage multiple priorities
  • High degree of autonomy, rigor and integrity
  • Fluency in French and English
  • Experience in a technical support role minimum one year

If you are looking to grow and develop to your full potential in a dynamic environment, with an exceptional corporate culture where collaboration and teamwork are at the heart of success, we have a position for you!


Categories: I.T. Support
Locations: Montreal

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