FAQ

An MSP (Managed Service Provider) takes care of your day-to-day IT: support, monitoring, updates, backups, security, and continuous improvement. The goal is simple: prevent incidents instead of only “putting out fires.”

Generally, everything. You get full, proactive coverage: 24/7 monitoring and support (NOC and end-user support), security management, patching/updates, backup management, and optimization of your environments (physical, virtual, and cloud).

Perfect. We can operate in a co-managed model: Present handles monitoring, support, security, projects, or emergencies while your internal team focuses on business priorities.

Typically SMBs that want stable, secure IT with a proactive approach, whether you have 10, 50, or 200+ employees.

Break/fix reacts when something breaks. We focus on prevention, standardization, cybersecurity, and predictable budgeting to reduce interruptions and emergencies.

Yes. Savings often come from standardization, optimizing licenses (e.g., Microsoft 365), removing duplicate tools, and improving asset visibility.

We implement a layered security approach: endpoint protection, monitoring, hardening, access controls, backups, and improvement recommendations. The goal: reduce risk as much as possible, detect early, and accelerate response if an incident happens.

Yes, and it’s essential in Quebec. Law 25 strengthens obligations to protect personal information; your IT and practices must follow (governance, access, security, incident handling, etc.). Present can help you structure your posture and reduce blind spots.

We help you contain, eradicate, and restore: isolate machines, analyze, bring services back online, and create a remediation plan. Most importantly, we put controls in place beforehand that significantly reduce impact: MFA, tested backups, hardening, and alerting.

Yes. Managed backup is part of our services. We set up monitored backups with regular testing and recovery objectives (RPO/RTO) aligned with your tolerance for downtime.

Yes. Present has its own Network Operations Center (NOC), which provides 24/7 monitoring to detect issues before they happen, respond quickly, and prevent interruptions.

We prioritize remote resolution to move faster and reduce costs. We also provide on-site support when needed (in-person assistance, equipment installation, projects…). The right mix depends on your reality.

We work with priorities (critical, high, normal) so we address what blocks operations first. You know what to expect thanks to clear SLAs (service commitments).

For end-user help, you simply call. For infrastructure, we’re available at all times to fix issues and keep the environment running. The goal: restore quickly before it impacts operations.

By combining prevention and rigor: monitoring, planned patching, standardization, tested backups, and continuous improvement. The idea is to keep your environment stable so things “run smoothly” without surprises.

We deploy agents to discover the environment, document everything in a specialized tool, fix the highest-priority risks, and roll out management and monitoring tools. The goal: a smooth transition, without slowing your teams down, with clear and complete ownership.

Yes. We start with an assessment/audit, document it, then stabilize: standardization, updates, backups, and remediation of priority risks.

It varies based on the number of users, locations, complexity, and security level. Generally, it’s a monthly per-user fee. After a short discovery call, we’ll give you a clear range tailored to your environment.

Yes. We can support you with a vCIO / IT strategy approach: a 12–24 month roadmap, security priorities, hardware renewals, cloud projects, governance, and budgeting.

Yes. We handle everything, start to finish: account creation/closure, permissions, devices, M365 access, and security policies to reduce mistakes and risk.

We structure agreements to protect service quality while staying reasonable. At any time, you can cancel or modify the current contract. The goal: a relationship built on trust, not a “captive” relationship.

We schedule a discovery call, then we assess your situation and priorities (stability, security, costs, productivity). After that, you receive a clear plan: what we take over, how, and on what timeline.