At Present, we are looking for an Inside Sales Specialist to support account managers, prepare quotes, coordinate requests with manufacturers and distributors, and manage a portfolio of smaller clients.

What we offer

• A company culture focused on collaboration, support, and teamwork.
• A 100% remote work environment.
• A competitive salary with commissions or bonus opportunities.
• A full group insurance plan.
• 3 weeks of vacation, plus an office closure during the holiday season.
• Great team activities throughout the year.

Your responsibilities

• Support the account manager in preparing proposals, quotes, and sales documents.
• Research, validate, and follow up on information with manufacturers and distributors, including products, licences, pricing, availability, warranties, delivery timelines, and replacement options.
• Understand client needs in order to propose or recommend the right solutions, in collaboration with account managers and technical teams.
• Take responsibility for a portfolio of smaller clients to ensure business follow-ups, respond to requests, and identify opportunities.
• Keep activities, opportunities, projects, and client requests up to date in the CRM and internal tools.
• Ensure clear, professional, and effective communication with clients, suppliers, and internal teams.
• Perform any other related tasks.

Your profile

• Relevant experience in an IT environment, whether in technical support, coordination, B2B customer service, inside sales, or account management. Sales experience is an asset, but above all, we are looking for someone who is technical, curious, and interested in growing into a more client- and sales-oriented role.
• Good understanding of IT environments, equipment, software, licences, warranties, and technology solutions.
• Experience sourcing information from manufacturers or distributors is a strong asset.
• Ability to manage a client portfolio, ensure follow-ups, and identify business opportunities.
• Strong client focus, with a proactive, professional, and human approach.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Autonomy, proactivity, accuracy, good judgment, and team spirit.
• Excellent oral and written communication skills in French and English.

What will help you succeed

You do not need to be a senior technical expert. What matters is your curiosity, rigour, ability to ask the right questions, and interest in growing into a role that is more focused on sales and client relationships.

Why join Present?

At Present, company culture is a priority. We believe that an engaged, collaborative, and well-supported team is essential to delivering an exceptional client experience.

If you are looking for an inside sales role in a growing IT company, where you can support account managers, manage certain clients, and contribute directly to business opportunities, this position could be for you.

We look forward to meeting you!

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*4-day work week

*A dynamic and tight-knit team

Our team of IT specialists is looking for a Level 3 technician for a permanent position.

If you are looking for a new challenge and want to join a dynamic team where corporate culture is the number 1 priority, Present is the employer for you.

Present is focused on knowledge sharing and teamwork so we are looking for a mentor for our technicians. 

We offer:

• 100% remote work environment
• 4-day work week
• Professional training and certifications offered and 100% paid by the employer
• Complete range of group insurance (prescription, vision, dental, medical, telemedicine, health professionals, life and disability insurance)
• Equipment provided by the employer (computer and various tools necessary for the job)
• Reimbursement of travel, cell phone and internet expenses
• Bonus and salary increase plan based on performance.
• Great team activities throughout the year

Your responsibilities:

Present specializes in IT support as a MSP for local and international companies. We offer infrastructure and cloud management services, backups and data management, cybersecurity, as well as user and server support.

The candidate will have to carry out the following tasks:

• General technical support
• Ensure follow-up on more complex and longer tickets
• Act as a mentor for the rest of the team
• Support for users and level 1-2-3 technicians
• Reassemble environments
  • Installation and configuration of software.
  • Installation and configuration of backup solutions.
• Develop a diagnosis, correct and/or support the customer/technician in resolving their problem.
• Monitor your tickets in order to meet customer requirements.
• Participate in process optimization.
• Stay up to date on the different technologies added or in place with our clients.
• Participate in various IT projects for our clients
• Analyze infrastructures and make recommendations according to client needs

Your profile :

• DEC in computer science
• Minimum of seven (7) years of experience in technical support
• Knowledge of: Microsoft 365, Windows 10/11, printer management.
• Experience in technical support of Windows environments
• Good knowledge of virtualization (Hyper-V, VMWare)
• Network knowledge
• Knowledge of Microsoft (Office 365, Azure, etc.)
• Bilingualism (French – English)
• Hold a valid driver’s license
• Marked aptitude for customer service – the client’s satisfaction is very important to you and you take all means at your disposal to meet their needs.
• Excellent priority management
• Able to integrate easily into a team
• You are reliable and able to manage your schedule effectively on your own.

Looking forward to meeting you

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