Situation :

• A Present Managed Services customer is attacked on the weekend (attacks are most often made outside business hours)

• Although the client did not have the Managed Security services, the attack is taking care ofby Present’s 24/7 monitoring service

Solution :

• We detect abnormal activity on one of the systems and immediately isolated it and started an analysis

• We confirm the system was indeed attacked and we recover the software and data and restart the system.

• The client has since adopted Present’s managed security services and they are now much better protected with the addition of AI protection tools.

Benefits:

• The client was able to prevent hackers from entering their network and exfiltrating their data or demanding a ransom.

• They also avoided the nightmare associated with an attack such as endless hours spent onrecovery, exposure of the company in the media, lawyers, insurance, etc.