Location : Montreal

Start Date: September 2018

Type of position: Permanent

Sector: Information Technology

 

PRESENT is looking for a full time, Montreal-based Level 2 Support Technician for its growing managed services division.  The Level 2 Support Technician will be part of a team of talented and motivated individuals providing essential, reliable and exceptional IT support for our clients’ users.

If you are looking to grow and develop to your full potential in a dynamic environment, with an exceptional corporate culture where collaboration and teamwork are at the heart of success, we have a position for you.

YOUR ROLE

  • Work as part of our IT Support team in providing level 2 technical support to our customers.
  • Respond to incoming help requests via phone, or emails to our ticketing system in a prompt and courteous manner.
  • Prioritize and schedule help requests in order to adhere to SLAs.
  • Update ticket activity with accuracy and in real-time.
  • Perform onsite support visits in a formal business setting.
  • Exceed customers’ expectations; under promise and over deliver.
  • Communicate directly and clearly with customers.

 

QUALIFICATIONS REQUIRED

  • College degree in Computer Science or equivalent experience.
  • Minimum of 3 years’ experience with the maintaining, troubleshooting, and supporting of various technology environments; prior experience working within the managed services realm is highly desirable.
  • Comprehensive understanding of multiple operating systems and basic IT security.
  • Deep knowledge of Microsoft Exchange, Office 365, Active Directory, ADFS, DNS, antispam and Outlook.
  • Hands-on experience with setup, configuration and troubleshooting of firewalls, switches and other networking hardware.
  • Strong knowledge of network fundamentals, networking standards, tools and utilities.
  • Experience with virtualization technologies, such as VMware and Hyper-V.
  • Experience with cloud providers, such as AWS and Azure.
  • Experienced in setting up new desktops along with diagnosing issues and making repairs.
  • Very experienced using and troubleshooting Microsoft Office (Word, Excel and Outlook) and common desktop software.
  • Strong analytical, problem solving, organizational, and planning skills.
  • Ability to develop relationships with customers, prospects and employees.
  • Willingness to take initiative and to follow through on projects; passion to learn and grow.
  • Must be a strong team player while also having the ability to think independently.
  • Excellent people and communication skills.
  • Projecting a positive, joyous attitude.
  • French and English verbal and written communication skills.
  • Professional appearance and conduct.

 

Send Us Your Resume Here

Link

Present : IT Solutions & Services

Contact us

1 866 426-2748      present@present.ca

Montreal
Head Office

514 745-3322
514 745-4433

Toronto

416 631-6466
416 631-6566

Quebec

418 877-5566
418 877-6611