{"id":24063,"date":"2022-10-25T23:38:11","date_gmt":"2022-10-26T03:38:11","guid":{"rendered":"https:\/\/www.present.ca\/?page_id=24063"},"modified":"2024-03-20T13:45:22","modified_gmt":"2024-03-20T17:45:22","slug":"support-utilisateur-rapide-employes-plus-productifs-et-heureux","status":"publish","type":"page","link":"https:\/\/www.present.ca\/fr\/ressources\/etude-de-cas\/support-utilisateur-rapide-employes-plus-productifs-et-heureux\/","title":{"rendered":"Support utilisateur rapide = employ\u00e9s plus productifs et heureux"},"content":{"rendered":"<p>[vc_row][vc_column]<div id=\"ultimate-heading-40669deab666a411\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-40669deab666a411 uvc-2238 cursive\" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-40669deab666a411 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"font-weight:normal;\">Industrie : Commerce de d\u00e9tail<\/h2><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<strong>Situation:<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">L&rsquo;entreprise travaillait d\u00e9j\u00e0 avec un MSP, mais il y avait des retards dans la r\u00e9solution des tickets.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Les employ\u00e9s attendaient que les probl\u00e8mes soient r\u00e9solus, ce qui entra\u00eenait des retards dans la production, dans la production de donn\u00e9es d\u00e9cisionnelles critiques et d&rsquo;autres impacts sur l&rsquo;entreprise.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Insatisfaction et stress des employ\u00e9s car le service \u00e9tait lent.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<strong>Solution<\/strong>:<\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span class=\"NormalTextRun SCXW113578275 BCX4\">Le plan Gold de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW113578275 BCX4\">Present<\/span><span class=\"NormalTextRun SCXW113578275 BCX4\"> pour les services g\u00e9r\u00e9s.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<strong>Avantages:<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Augmentation de la productivit\u00e9 des utilisateurs car les tickets ont \u00e9t\u00e9 r\u00e9solus beaucoup plus rapidement.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Meilleure prise de d\u00e9cision car les informations \u00e9taient disponibles \u00e0 temps.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Des employ\u00e9s heureux : une note de satisfaction client de 95,6 apr\u00e8s 3 mois de service.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb bg_type=\u00a0\u00bbbg_color\u00a0\u00bb el_class=\u00a0\u00bbtilt-pos-3-deg\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1588250693452{padding-top: 25px !important;padding-bottom: 25px !important;}\u00a0\u00bb bg_color_value=\u00a0\u00bb#16a361&Prime;][vc_column]<div id=\"ultimate-heading-935269deab666a470\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-935269deab666a470 uvc-4822 \" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-935269deab666a470 h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:normal;\">Contactez-nous pour en apprendre d'avantage sur cet \u00e9tude de cas.<\/h3><\/div><\/div>[vc_empty_space]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"\/contact-present\/\" title=\"Contact Present\" ><button type=\"button\" id=\"ubtn-8040\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-69deab666a4a0\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ffffff\" data-hover-bg=\"#000000\" data-border-hover=\"#ffffff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8040'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-weight:bold;border-radius:5px;border-width:3px;border-color:#ffffff;border-style:solid;background: #ffffff;color: #16a361;\"><span class=\"ubtn-hover\" style=\"background-color:#000000\"><\/span><span class=\"ubtn-data ubtn-text \" >Parlons-en<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]Situation: L&rsquo;entreprise travaillait d\u00e9j\u00e0 avec un MSP, mais il y avait des retards dans la r\u00e9solution des tickets.\u00a0 Les employ\u00e9s attendaient que les probl\u00e8mes soient r\u00e9solus, ce qui entra\u00eenait des retards dans la production, dans la production de donn\u00e9es d\u00e9cisionnelles critiques et d&rsquo;autres impacts sur l&rsquo;entreprise.\u00a0 Insatisfaction et stress des employ\u00e9s car le service [&#8230;]<\/p>\n","protected":false},"author":9,"featured_media":24051,"parent":10724,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-24063","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support utilisateur rapide = employ\u00e9s plus productifs et heureux - Present<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment le plan Gold de Present pour les services g\u00e9r\u00e9s a transform\u00e9 le support utilisateur pour une entreprise de vente au d\u00e9tail. 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