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The Selling eServer Solutions magazine dedicates an article on Present in their March 2001 issue.

Spotlight on success: Présent Groupe Informatique Inc.

Satisfaction client est la première chose !

This Canadian Solution Provider understands that in any language, excellence in customer service can truly set you apart from the competition.

Présent Groupe Informatique Inc., a Premier IBM Business Partner headquartered in Quebec, Canada, recently received the prestigious Thomas J. Watson Award from IBM. Considered the highest level of recognition by IBM to its business partner community, the award was established in 1991 to recognize those partners with a superior commitment to integrating business excellence and customer satisfaction into all aspects of their planning, operations and processes.

The award can be issued on three levels - Bronze, Silver, and Gold - with scores calculated by a team of business experts on 193 rigorous criteria. By earning 885 out of 1,000 points - the highest score given to a first-time participant - Présent becomes the first partner in Quebec to attain Gold, and only the second to achieve the status in Canada this year. In addition, Présent currently has the highest customer satisfaction rating of all 3,000 IBM Business Partners in North America.

According to Tom Burton, area director, Avnet Hall-Mark IBM Business Unit -- Canada, Présent has quickly emerged as a player to be reckoned with. "We have been very pleased to see Présent develop as a top-notch IBM Business Partner. It was only a matter of time before their unequalled customer satisfaction and strong commitment to building e-business capabilities resulted in a Thomas J. Watson award," Burton added.

In addition to their Premier status with IBM, Burton notes that Présent is also a Lotus Business Partner and in fact installed the very first IBM AS/400 Dedicated Server for Domino (Yellow Box) in Canada. The firm also specializes in e-commerce solutions. In April 2000 they were one of only six IBM Business Partners in the world to be selected as a beta site for version 4.1 of WebSphere Commerce Suite (formely Net.Commerce). When selecting beta sites, says Burton, IBM looks for e-commerce expertise and a high rate of technical certification.

Présent's motto is "Let's succeed. Now." To learn more about how Présent helps customers succeed with e-business, please visit www.present.ca.

Source : Selling eServer Solutions